Help Center
Find answers to common questions and get support
Getting Started
1. Create Your Account
Sign up with your email address and create a secure password. Students under 13 will need parent consent.
- Choose your role (Student, Parent, or Tutor)
- Provide your grade level and subjects of interest
- Read and accept our terms of service
2. Complete Onboarding
Tell us about your learning goals and preferences to personalize your experience.
- Select your preferred subjects
- Set your learning goals
- Choose your preferred language
3. Start Your First Session
Begin learning with our AI tutor in any subject.
- Choose a subject and topic
- Ask questions or upload homework
- Get personalized explanations and practice
Troubleshooting
Common Issues
Session Limit Reached
Free users get 3 sessions per day. Upgrade to premium for unlimited access.
Upgrade to Premium →AI Not Responding
Check your internet connection and try refreshing the page. If the problem persists, contact support.
Can't Upload Files
Supported formats: JPG, PNG, PDF. Maximum file size: 10MB.
Account Access Issues
Try logging out and back in. If you forgot your password, use the reset link.
Still Need Help?
Our support team is here to help you succeed
Email Support
support@k12buddy.com
Live Chat
Available 24/7
Phone Support
1-800-K12BUDDY